Notes

Read from https://www.zendesk.com/pricing/ (Customer Service view) on 2026-08-10. Every listed price is stated as 'agent/month paid yearly', so those values are recorded in price_annual; the page has a Monthly/Annual toggle but it could not be switched from the read-only DOM in this run, so month-to-month prices are not publicly captured and price_monthly is null rather than estimated. There is no permanently free plan. The AI Agents product page states '14-day free trial. No credit card required.' Zendesk's own FAQ says AI agents are 'included in every Suite and Support plan, with pricing based on the successful outcomes they deliver' and that Automated Resolutions are the billing unit, so the effective cost of this product is a seat subscription plus consumption - a paid seat model with a usage-based component, recorded as pricing_model 'paid'. Featured add-ons: Copilot $50/agent/month paid yearly, Workforce Engagement Bundle $50, Contact Center $83. Forethought AI agents are sales-assisted only ('Contact Sales', 'Request Forethought demo'). Zendesk for Startups offers eligible early-stage startups a 6-month Suite trial for up to 50 agents.